MATCHA & ME POLICIES

Booking and Arrival
 

• All sessions at Matcha and Me Massage Studio are by appointment only and can be reserved through our online booking page.

• For last-minute sessions, same-day bookings may be available depending on the schedule shown online.

• A credit card is required to confirm your booking; it will not be charged unless a late change or no-show occurs.

• Please plan to arrive at least 5 minutes early to begin your session peacefully and on time.

• Building access details and instructions are provided in your confirmation email.

• As a single-therapist studio, phone calls may not be answered while in session — text or online messages are the preferred method of contact.

 

Cancellation and Rescheduling

 

• We kindly ask that any changes or cancellations be made at least 6 hours in advance.

• Cancellations or rescheduling within 6 hours of your appointment may incur a $50 fee of the scheduled session.

• We understand that unexpected things happen — please reach out if something prevents you from attending.

• Your consideration helps our small practice operate smoothly.

 

Late Arrival and No-Show

 

• ​If you anticipate arriving late, please notify us via text or email.

• Arriving late may result in a shorter session to accommodate other clients.

• Extending a session beyond the scheduled time may be possible only when the schedule allows and may include an additional charge.

• Clients who miss their appointment without notice will be charged the 30% of the reserved session price.

 

Payment and Gratuity

 

• Payment is due at the end of each session.

• We accept cash, Venmo, and credit/debit cards.

• Gratuities are not required but sincerely appreciated. They are a kind expression of support for your therapist’s work.

 

Scope of Practice

 

• Massage sessions are offered by a licensed massage therapist and are designed to support relaxation, body awareness, and overall wellness.

• Massage may help reduce muscular tension, stress, and fatigue, but it is not a substitute for medical care.

• We do not diagnose, prescribe, or treat medical conditions.

• Each treatment is a partnership between therapist and client, guided by mutual trust and respect.

 

Health Conditions and Contraindications

 

• Before your session, please inform us of any medical concerns, injuries, allergies, or recent treatments.

• Massage therapy may occasionally lead to mild soreness or fatigue, which is a natural part of the body’s rebalancing process.

• For safety, we do not currently offer prenatal massage. Clients who are pregnant or managing health conditions should consult with their healthcare provider before scheduling.

• We reserve the right to postpone or decline service when massage may not be appropriate for your condition.

 

Guests, Minors, and Quiet Space

 

• Our studio is designed for one guest at a time, ensuring privacy and serenity during your session.To maintain a peaceful environment, please refrain from bringing children or companions unless prearranged.

• We serve adult clients 18 years and older. Clients aged 16–17 may receive massage only with written consent from a parent or legal guardian.

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Hygiene and Cleanliness

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• Clients showing signs of illness or contagious skin conditions may be asked to reschedule.

• The therapist maintains strict hygiene standards, with all linens and surfaces cleaned between each session.

 

Comfort, Respect, and Boundaries

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• Your comfort matters. Please communicate any preferences regarding pressure, warmth, or positioning during your session — adjustments are always welcome.

• We provide a safe place to store small personal items, though the studio cannot be held responsible for lost or stolen belongings.

• All treatments at Matcha and Me are strictly professional and non-sexual.

• Any inappropriate behavior, comments, or requests will result in immediate termination of the session, full session charge, and potential permanent ban from future bookings.

 

Privacy and Informed Consent

 

• Your personal information and health details are kept strictly confidential and used only to ensure your safety and comfort during treatment.

• By booking a session with Matcha and Me Massage Studio, you acknowledge that you have read and understood these policies and agree to participate voluntarily under our waiver and release of liability.

 

 

At Matcha and Me, every treatment is more than a massage — it is a quiet ceremony of care, inspired by the Japanese spirit of omotenashi (wholehearted hospitality) and the Thai tradition of healing through touch.
Thank you for honoring this space with mindfulness and respect.